Shipping Policy

Kayaks must be inspected for damage before accepting delivery

It's important to inspect your kayak carefully and thoroughly upon delivery, so that you make sure you have everything you ordered, and that there were no damages in transit. If you have any problems, please contact Tampa Bay Paddle Company for help.

If the product is signed for without damage being reported or if the driver leaves the property without the damage being reported, Tampa Bay Paddle Company won't be able to replace it. You will have to pay return freight charges which ranges from $250 - $1200 (depending on distance) or accept the kayak as is.

How do I inspect a delivered kayak?

Upon delivery, please ask the driver to wait while you inspect the item thoroughly BEFORE SIGNING. Next, inspect your kayak and thoroughly for major damage.

Major damage includes:

• Holes
• Dents
• Cracks

If you find major damage:

• Take pictures
• Have the carrier document in writing a detailed description of the damages before signing anything
• Return damaged kayak to the driver
• Contact Tampa Bay Paddle Company customer service immediately

If you find minor damage, note the damage on the Shipment Form, take pictures, accept the shipment and contact Tampa Bay Paddle Company customer service. Minor damage includes:

• Scratches and knicks
• Broken parts
• Gouges

If you are unwilling to come to a compromise over minor damage, then refuse the shipment.