Our Journey
We are proudly located in Safety Harbor, FL. Tampa Bay Paddle Company is a veteran-owned small business with a focus on quality and customer service. We want to ensure all of our customers receive the best possible product with the best possible service.
Let's talk about the elephant in the room...
To ensure the best possible quality product, we have joined with a well-qualified manufacturing partner. We work with our manufacturing partner to design amazing products, which are then made, quality inspected, and shipped to us. There are many quality products which use this process.
Over time, we will introduce models that are manufactured directly by Tampa Bay Paddle Company. We are excited to have found such an experienced manufacturing partner, which is why we are confidently able to provide a lifetime warranty on the hull of our vessels.
Our products are roto-molded using HDPE material, which is an industry best-standard for this type of product. These are not cheap thin-plastic materials. Our manufacturing partner has over 20 years of experience making kayaks and stand-up paddle boards. There are no patent issues - these are all original designs.
As previously mentioned, another focus is customer service. There should never be a scenario where you don't receive a timely response from a business. We have seen so many companies fail at providing simple responses to its customers. To address this, we are using some the industry's best tools to connect with our customers.
If you have any issues or questions you can e-mail, chat from our website, text message, create a help desk ticket, connect on our official Facebook Group, call us, or even stop by our office. If there are issues with your order, or issues with your product, we will get them resolved. Customer satisfaction is incredibly important to us.
I would like to see customers choose Tampa Bay Paddle Company because they are getting an amazing product at the right price with great service. For our Florida-based customers, you should know that we are local and available to address any issues.